Tim Shea, Founder and CEO of Latticework Insights, joined the Transform NOW series (from SS&C Blue Prism) to talk about a question most companies skip past on their way to buying an agentic AI tool: what actually has to change about how a team is structured for an AI agent to be trustworthy enough to put into production?

Standing up an agent is the easy part. The harder, and far less talked-about, part is organization design — who owns an agent’s decisions, how it gets evaluated before it ever touches a real customer or a real dollar, and who’s accountable when it’s wrong. Tim draws on Latticework’s own hands-on experience building agentic systems to lay out what a company’s structure needs to look like before “agentic AI” is a safe thing to say out loud to a board, rather than a plan that quietly collapses the first time an agent makes an expensive mistake.

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If your team is standing up its first AI agent and isn’t sure who should own it once it’s live, get in touch — that’s exactly the kind of organization-design problem Latticework helps sort out.